Responsibilities

• Interact with users through a series of actions and answer all queries, resolve issues via chat.
• Maintain and update records for daily queries and escalation.
• Support the roll-out of new application features.
• Troubleshoot systems, network problems, diagnosing and solving software issues at users' end.
• Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.
• Assist with high severity requests or issue escalations as needed.

Requirements

• Must be a graduate in any stream. 
• Effective written and spoken English communication skills.
• Must be Articulate and Spontaneous in Active conversations to handle tough situations.
• Ability to recognize the sensitive nature of issues and maintain confidentiality.
• Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
• The willingness and curiosity to learn new environments and develop new skills.
• A high degree of intensity, follow-through, and collegiality.
• Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
• Ability to thrive in high-demand, high-pressure situations.
• Should be flexible in working on the US- Time Zone.

Benefits/Perks:

1. Attractive pay scale
2. Mediclaim benefits -Employeee+Spouse+2Childrens+Parents
3. Infinite Leave's availability post confirmation (T & C apply)
4. Flexible working hours & Hybrid work model
5. Saas Product based experience